Imagine the Design industry as a leading force on how business delivers products and services to the people.
We are defining what UX strategy is and how it's delivered to stakeholders
Let's define what a design decision looks like, when is rooted in user insights and impact to the business
Let's open source the insights that we gather through research and our critical thinking when using these.
We share the methods that we use to gather user insights to craft an effective UX strategy for the business
A Founding Author leads the conversation around what is an insight for the UX community
The main purpose of a Founding Author is to share project insights in the form of a short article, a couple times a month.
We'll provide a few prompts you can use to start, and feel free to add any information that really hones on what, how and why you arrive to that insight in your UX project.
Learn how Jeff Zych reduced 25% of support calls on an specific issue by running quick and easy live experiments.
Methods: Support monitoring, Clickstream analysis
Learn how Iria Iglesias tested the customer satisfaction with a immersive experience of their bank accounts.
Methods: Research, User Testing, Concept Testing
Learn how Matt Isherwood helped customers make informed purchasing decisions
Methods: Web analytics, visitor recordings, remote user testing